Frequently Asked Questions

DO YOU ACCEPT REFUNDS OR EXCHANGES?

To avoid extra waste and production of unnecessary gowns, each of our pieces is made to order. Since each dress is made with a bride in mind, it is not possible to accept exchanges or refunds. However, if you have some concerns or questions about your dress, make sure to be in contact with us. We are happy to adjust the design to better fit your style.

CAN I MAKE MORE THAN ONE PAYMENT?

Of course! Send us an email to payments at puremagnolia.ca to arrange something that would work best for you.

WHEN SHOULD I ORDER MY DRESS?

We take 12-16 weeks to make your dress, but make sure to add more time in case you need a few alterations.

DO YOU DO CUSTOMIZATIONS?

Yes, we do! Please message us directly to talk about the customizations you would like to do. We love working with our brides to create their dream dress.